Vincenzo Di Russo's [MVP IE] Blog



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Troubleshooting Windows Internet Explorer.

  

If you can open Internet Explorer but cannot get to sites on the Internet, or you find that web browsing is very slow, or Internet Explorer freezes or restarts or having problems, incorrect behaviour…

Please be patient and follow these steps carefully!

 

1. Does the behavior persist in No Add-ons mode?
See and follow
carefully this Blog post of the IE Team:

"Troubleshooting and Internet Explorer's (No Add-ons) Mode".

 

2. see and follow:
"How do browser add-ons affect my computer?"
"Tips for solving problems with Internet Explorer
".

 

2a. Reset Internet Explorer settings

If disabling add-ons doesn't solve the problem, try resetting Internet Explorer back to its default settings. This removes all changes that have been made to Internet Explorer since it was installed, but it does not delete your favorites or feeds.

1. Close all Internet Explorer or Windows Explorer windows.

2. Open Internet Explorer by clicking the Start button, and then clicking Internet Explorer.

3. Click the Tools button, and then click Internet Options.

4. Click the Advanced tab, and then click Reset.

5. Click Reset.

6. When you are done, click Close, and then click OK.

7. Close Internet Explorer and reopen it for the changes to take effect.

For more information on what resetting Internet Explorer settings does:

- For Internet Explorer 8, see Reset Internet Explorer 8 settings.

- For Internet Explorer 7, see Reset Internet Explorer settings.

 

3. Follow the steps of Microsoft Support Guided Help:

"Internet Explorer stops responding, stops working, or restarts".

IE8: http://support.microsoft.com/gp/pc_ie_v8intro

4. See and follow also...

4a. "How to troubleshoot Internet Explorer issues in Windows Vista and in Windows XP".
4b. "How to optimize Internet Explorer"



5
. If still no joy follow to the letter the directions in this thread:

How to get rid of malware


6. If the problem persists remove & reinstall IE8...

6a. Uninstall IE8.
See and follow:
http://support.microsoft.com/kb/957700/en-us
"How do I uninstall or remove Internet Explorer 8?"

6b. Reinstall IE8: please read and follow carefully:
"HOW TO solve IE8 installation problems"

If the problem persists...

6c. No-charge support for Internet Explorer 8 installation, set-up and usage (only) is available via the phone based on your locale through 31 December 2009. Customers must be running Windows XP or Windows Vista in a non-domain environment. US & CA Residents: 866-234-6020.  
Other
: https://support.microsoft.com/oas/default.aspx?&prid=13043

IE8 Support page:
http://www.microsoft.com/windows/internet-explorer/support/call-us.aspx

Hope this helps,

mercoledì, 06 mag 2009 Ore. 09.08

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